Data Privacy Policy
1. Introduction and Scope
2. Collection and processing of Personal data
How do we collect personal information?
We collect and receive information from you in the following ways.
- When you sign up to utilize our services; by filling in forms on our websites, or those
provided to you. - From the company you work for.
- When you enter a competition, promotion or complete a survey;
- By posting comments or content on our social media pages.
- When you contact us or we contact you and you provide information directly to us.
What personal information we collect?
When you register to use our services, you will be required to provide us with the following
information:
- First name and Surname
- Phone number
- Email address
- Physical address
- Identity or passport number
- Date of birth.
Information we collect or receive when you use our website or social media platforms
We collect information when you use websites or social media platforms by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive information based on your interaction with our services:
- Location information.
- Information from third party sources
- We may receive additional information about you that is publicly or commercially
available and combine that with the information we have collected or received about you in other ways.
How do we use the information?
We use the information we collect and receive for the following general
purposes:
- To provide you with information about services you request from us.
- To refer you to an appropriate third party service provider.
- To help us communicate better with you & to provide you with support.
- To provide effective advertising (fo r example to be provide you with news, special offers and general information about other goods, services and events which we offer, that are similar to those that you have already hired or inquired about).
How we share the information we collect and receive?
We don’t sell your personal information to third parties for their marketing purposes. However we may share information with:
- Our affiliates, in other words, other companies in our group.
- We may disclose your personal information to a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with.
- Our business partners. We may share non personally identifiable information with select business partners
- Other parties in response to legal process or when necessary to conduct or protect our legal rights.
- Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you and HOUSE OF NATURE SAFARIS (HONS)
- Third parties where you provide consent. In some cases, third parties (often advertisers) may wish to attain information about you in order to promote their products to you, or for whatever other reason. We may share information with third parties where you provide consent in the form of an explicit opt in. Before we ask you to opt in, we will endeavor to provide you with a clear description of what data would be shared with the third party.
Remember that once you have opted in to allow us to send your information to the third party, we cannot control what they do with your data therefore, be sure to investigate their privacy policies before providing permission for us to share yo ur information.
2.1 Your Rights in relation to your personal data
- You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt out” options that we will always provide to you when we communicate with you. We won’t send you marketing messages if you tell us not to but we will still need to send you service related messages.
- Our websites use s cookies. If you wish to reject our cookies, you can configure your
browser to do so. - We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it.
2.2 Retention of Data
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
2.3 Our commitment to security
The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under
applicable law.
2.4 Transfer of data
We are based in and operate from Kenya.
- Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards, may not be equivalent to the laws in your country of residence.
- We might transfer your personal information to places outside of Kenya and store it there, where our suppliers might process it. If that happens, your personal information will only be transferred to and stored in country that has equivalent, or better, data protection legislation
than Kenya or with a service provider which is subject to an agreement requiring it to comply with data protection requirements equivalent or better than those applicable in Kenya. Your use of our website, followed by your submission of information to us,
represents your cons ent to such transfer. - We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
2.5 Links to other websites
Our website or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.
2.6 Changes to this privacy policy
We may update this privacy policy from time to time. Any changes that we may make to our privacy policy will be posted on our website and will be effective from the date of posting.
2.7 Access to your personal information
You may at any time request:
- Confirmation that we hold your personal information.
- Access to your personal information.
- The identities or categories of third parties to whom we have disclosed your personal
information. - That we correct or delete any personal information that is incomplete, misleading,
inaccurate, excessive or out of date.
Requests may be made in writing to
info@houseofnaturesafaris.com
3. What are cookies and why do we use them?
We might use cookies and other techniques such as web beacons when you visit our website. “Cookies” are small text files used by us to recognize repeat users, facilitate your on going access to and use of our website and allow us to track your usage behavior and compile aggregate data that will allow us to improve the functionality of our website and content. “Web beacons” are small, clear picture files used to follow your movements on our website. For example, storing your preferred settings for the next time you visit.
The information we collect from cookies enables us to:
- Tailor our websites to your personal needs.
- Remember the notifications that you have been shown, so that you are not shown them again.
- Help us find information once you have logged in.
- Help us link your browsing information to you and your personal information, for example, when you choose to register for a service.
- Make improvements and updates to our websites base d on the way you want to use them and we generally do not use cookies to identify you personally.
NOTE: The type of information collected by cookies is not used to personally identify
3.1 What kind of cookies do we use?
We might use the following categories of cookies:
- Category 1 : necessary cookies
Necessary cookies enable you to use our websites and all its features, such as enabling access to secure areas of the website. Without these cookies you may not be able to use all the features of our websites. - Category 2 performance cookies:
Performance cookies collect information about how you use our websites so we can improve them for you in future. For example, they collect information on which pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you personally. - Category 3: functionality cookies:
Functionality cookies enable us to provide you with a more personalized experience. They help us to remember data, such as your username and language preference, to save you having to enter them again the next time you visit. The information these cookies collect is anonymous. They cannot track your browsing activity on other websites. - Category 4gory 4: statistic cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
NOTE: The type of information collected by cookies is not used to personally identify
3.2 How can you manage your cookie settings?
To ensure you get the best possible experience when visiting our websites, we recommend that you accept cookies. However, you can opt out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button or disable cookies in your web browser. Cookies may, however, be necessary to provide you with certain features available on our website. If you disable cookies you may not be able to use these features, and your access to our website will be limited.
4. Information Regulator
If you are not satisfied with the way your data is handled, you may have the right to lodge a complaint with the Information Regulator, using the contact details listed below:
Email: info@houseofnaturesafaris.com